Speeches

Both Roger Peverelli and Reggy de Feniks are regularly invited to share their vision at conferences, management development programmes and business schools and to participate in boardroom sessions, strategy and innovation projects.
Whether you are just starting to explore the key consumer trends or the concepts of customer centricity in financial services, or already are fully committed to bringing its principles to life in your business, we are happy to share our vision and spark ideas.

Roger Peverelli and Reggy de Feniks are experienced speakers, each with over 10 years of experience addressing large and small audiences. Speeches typically run 30 to 45 minutes but are usually adjusted to client needs – interactive boardroom sessions can take 3 hours. Each presentation is customized and reflects the priorities and challenges of the client. Exploratory conversations with key client executives prior to the speech, along with research into the company and its challenges, help to tailor content.
In each speech, Roger and Reggy offer their latest thinking on the subject area – whether it is a specific consumer trend such as transparency and simplicity, the self directed or social media; or a specific financial services category or a specific challenge – and share relevant insightful best practices from across the globe. Informal Q&A sessions supplementing the speech help to promote understanding and discuss consequences.

For more information please send an e-mail to rpeverelli@vodw.com and/or rdefeniks@9senses.com

Selected speeches
‘Customer engagement and the role of payments’
(key note Eurogiro Community Meeting, Istanbul, Turkey)

‘Reinventing customer engagement’
(key note Microsoft TechFest Executive Briefing, Seattle, USA)

‘Reinventing customer engagement in private banking and wealth management’
(executive seminar, Zurich, Switzerland)

‘New ways to engage with bank customers’
(executive seminar, Moscow, Russia)

‘Customer experience design 2.0′
(guest lecture Erasmus University, Rotterdam, The Netherlands)

‘Innovation in banking: creating true customer experiences’
(FS! Excellence Round Table, Zurich, Switzerland)

‘Reinventing customer engagement’
(webinar Backbase)

‘New value in private banking; for clients and for the bank’
(executive seminar, Luxembourg)

‘Reinventing customer engagement in retail banking’
(executive seminar Swiss Bankers Circle, Amsterdam, The Netherlands)

‘Customer experience innovation’
(Masterclass ‘Customer Experience Design in Financial Services’, Milan, Italy)

‘Reinventing Customer Engagement in Financial Services’
(conference ‘Money of the Future 2013’, Moscow, Russia)

‘Customer experience management in multinational financial institutions’
(executive conference, Rotterdam, The Netherlands)

‘Winds of Change. Welchen Einfluss haben die sechs wichtigsten Verbrauchertrends auf die Versicherungsbranche‘
(AMC Forum, Cologne, Germany)

‘Reinventing customer experience’
(conference ‘Customer Experience Transformation in Finance’, London, United Kingdom)

‘Customer experience redesign‘
(conference ‘Umbruch steuern‘ (managing disruption), Munich, Germany)

‘Mobile payments, big data and customer engagement’
(executive seminar, Zurich, Switzerland)

‘Die wichtigsten Verbrauchertrends für die Finanzindustrie der Zukunft’
(AMC Forum, Düsseldorf, Germany)

‘Qué esperan los consumidores de los bancos y aseguradoras del futuro’
(New Banking and Financial Forum conference, Mexico City)

‘Reinventare i servizi finanziari. Practice e idee dai mercati esteri’
(Future Financial Services conference, Milan, Italy)

‘Customer experience design and winning business models’
(FINVA conference ‘The Future of Financial Services – New Possibilities and Business Models’, Helsinki, Finland)

‘Wie sich die Finanzbranche neu erfindet’
(executive seminar, Zurich, Switzerland)

‘Reinventing customer experiences’
(Microsoft pre-Finovate meeting, London, United Kingdom)

‘Engaging customer experiences and the multichannel challenge’
(excutive seminar, Paris, France)

‘Banking 2020’
(executive seminar, Helsinki, Finland)

‘Customer centricity’
(symposium University of Amsterdam, The Netherlands)

‘The six consumer trends that set the stage for the future of financial institutions’
(Next Bank Europe 2012, Rome, Italy)

‘The future of banking: let’s help consumers design their future’
(‘Let’s design the future’ conference, Istanbul, Turkey)

‘From online advise to engaging customer experiences’
(Emerce eFinancials, Amsterdam, The Netherlands)

‘Customer centricity in service industries’
(conference Association for Service Management International , The Netherlands)

‘From consumers trends to essential innovations in insurance’
(executive seminar, Madrid, Spain)

‘Global best practices in customer centricity in banking’
(executive seminar, Singapore)

‘Reinventing financial services’
(advanced management course Paneurópskej Vysokej Škola, Bratislava, Slovakia)

‘The future of banking. What customers expect’
(annual conference ‘Corporate Banking Interbancario 2012’, Associazione Bancaria Italiana, Rome, Italy)

‘Key consumer trends in wealth management and private banking’
(conference ‘Wealth management and private banking’, Amsterdam, The Netherlands)

‘The future of branches’
(executive seminar ‘Inspirations 2020’, Amsterdam, The Netherlands)

‘The self directed future of private banking’
(executive seminar, Amsterdam, The Netherlands)

‘Consumer trends that will change the pension industry’
(executive seminar, Amsterdam, The Netherlands)

‘Setting the stage for the future of banking’
(International Cards and Payments Conference, University of Oxford, United Kingdom)

‘Financial services reset – best practices from across the globe’
(the Russian Bankers Strategy Club, Moscow, Russia)

‘Wie sich die Finanzbranche neu erfindet’
(guest lecture Humboldt-Universität, Berlin, Germany)

‘Key consumer insights that drive mobile banking’
(conference ‘Mobile Banking 2.0. The new landscape of banking’, Zurich, Switzerland)

‘What consumers expect from future insurers’
(exective seminar, Paris, France)

‘Inspiration for innovation’
(executive seminar, Amsterdam, The Netherlands)

‘Financial services reloaded’
(guest lecture International College of Economics and Finance of the State University Higher School of Economics, Moscow, Russia)

‘The added value of financial advisors’
(confrence European Financial Planning Association EFPA at Borsadiner, Barcelona, Spain)

‘Key consumer trends and future mobile services’
(conference ‘Mobile financial services, social intelligence, and the retail experience’, Amsterdam, The Netherlands)

‘Customer centric change’
(VODW executive seminar at Emerce eFinancials, The Netherlands)

‘Global game changers in retail banking. Customer centric strategies from around the world’
(BAI Retail Delivery conference ‘Powering breakthrough banking’, Chicago, USA)

‘Customer centric change in financial services’
(ESADE Business School, Barcelona, Spain)

‘The impact of consumer trends on payments’
(executive seminar Euro Banking Association, Brussels, Belgium)

‘Reinventing Financial Services’
(guest lecture Haaga-Helia University, Helsinki, Finland)

‘What private investors expect from their advisors’
(Fondsevent  2011 ‘Connectivity’, Utrecht, The Netherlands)

‘Reinventing retail payments’
(Equens executive seminar at Sibos, Toronto, Canada)

‘Consumer trends and required life insurance industry changes’
(LIMRA European Annual Meeting 2011 ‘An industry for all ages’, Amsterdam, The Netherlands)

‘Integrity and customer centric change’
(Nederlands Compliance Instituut, Nijenrode Business School, The Netherlands)

‘The rise of self directed private banking clients’
(Fund Forum International 2011, Monaco)

‘Reinventing direct banking’
(Executive seminar, Frankfurt, Germany)

‘Human resources development: key to reinventing financial services’
(Conference ‘Financial education across the Nordic countries’, Finanssektorens Arbejdsgiverforening – The Danish Employers’ Association for the Financial Sector, Copenhagen, Denmark)

‘Reinventar servicios financieros. Las mejores prácticas de las entidades financieras’
(Conference ‘Inspiring leaders’, ExpoManagement 2011, Madrid, Spain)

‘Social media strategies’
(Conference ‘Social media in a corporate context’, Communicate Magazine, Amsterdam, The Netherlands)

‘Reinventing private banking’
(Executive seminar, Zurich, Switzerland)

‘Consumer trends and financial planning’
(EFPA – European Financial Planning Association, Rotterdam, The Netherlands)

‘The future of private banking’
(Executive seminar, Frankfurt, Germany)

‘What consumers expect from future private banks’
(Executive seminar, Antwerp, Belgium)

‘The impact of global consumer trends on smart cards and digital security’
(Gemalto Forum, Paris, France)

‘Co-creation of financial services’
(Guest lecture, Erasmus University Rotterdam, The Netherlands)

‘Reinventing insurances’
(executive course Verbond van Verzekeraars – Association of Insurers, The Hague, The Netherlands)

‘Dramatic changes in consumer expectations’
(Fourth ING Stakeholder Dialogue – ING in Society, Amsterdam, The Netherlands)

‘Reinventing retail banking’
(Directors meeting NVB – Dutch Association of Banks, Amsterdam, The Netherlands)

‘Reinventing financial services’
(Circulo de Empresarios, Barcelona, Spain)

‘Global online best practices’
(Emerce eFinancials, Amsterdam, The Netherlands)

‘Reinventing financial services’
(Knowledge & Network, Zurich, Switzerland)

‘Reinventing online banking’
(executive seminar, Madrid, Spain)

Reinventing financial services. What consumers expect from future banks and insurers’
(international executive seminar, Amsterdam, The Netherlands)

‘Global trends in online insurance models’
(conference ‘Internetverzekeren’, Rotterdam, The Netherlands)

‘New consumer trends and the new marketing model for asset management’
(Fund Forum International 2010, Monaco)

‘The bank of the future and the consequences for bancassurance’
(Bank Partnership Network, Zurich, Switzerland)

‘The impact of consumer trends on distribution strategies’
(conference ‘Distributiestrategieën voor banken en verzekeraars’, Rotterdam, The Netherlands)

”Sales excellence in the insurance industry’
(life and general insurance conference, Barcelona, Spain)

‘Customer perspectives on the financial of the future’
(conference Holland Financial Centre, Amsterdam, The Netherlands)

‘Reputatiemanagement van pensioenfondsen, een boeiend onderwerp’
(conference ‘Pensioen Bestuur & Management’)

‘Global roll-out of service concepts’
(lecture, ESADE Business School, Barcelona, Spain)

Hypotheek op de toekomst?’
(’14de Nationaal Hypothekencongres’, Amsterdam, The Netherlands)

‘The online future of finance. New perspectives for mass affluent brokers’
(conference Zurich Financial Services, Switzerland)

‘Beyond 2009 – Fresh thinking in finance’
(‘Trust in Finance’ webinar, TNS Latin America)

‘Restore – Rethink – Rebuild’
(DUFAS Investment Management Forum, Wassenaar, The Netherlands)

‘Financial services beyond 2009′
(conference ‘A new question of trust’, New York, USA)

‘No more mulligans!’
(Mortgage Seminar, Gleneagles, Scotland)

‘Consumer insights that will drive the industry’
(Banking 2009 Conference, Amsterdam, The Netherlands)

‘Opportunities knock!’
(Intertrust Forum, Chamonix, France)

‘How to restore trust’
(Ministry of Finance, The Hague, The Netherlands)

‘The future of finance is Easy’
(Nijenrode University, The Netherlands)