Press
‘Bedrijf heeft klantdata allang te pakken’
(article in ©Het Financieele Dagblad, 11 March 2014 – Dutch)
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‘Financiele dienstverlening anno 2014’
(interview in Telecommerce – in Dutch)
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‘I big data migliorano la customer experience’
(article Bancaforte – in Italian)
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‘Kijk verder dan de babyboomers’
(interview in The Asset – in Dutch)
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‘Six trends financial institutions should heed’
(article Industry Outlook 2014 – Asian Institute of Finance – English)
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‘Turning big data into better conversations’
(article in Banking Technology, Sibos supplement – English)
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‘Voittajayritys valloittaa sydämet’ (Conquering the hearts of consumers)
(interview in Finanssi&Vakuutu – Finnish)
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‘Moderne tijden, modern klantcontact’
(article in Chief Information Officer – in Dutch
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‘Power women’
(article MarketingTribune – Dutch)
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‘Rinnovarsi per restare vincenti’
(interview Credit Suisse ‘One’ – Italian)
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‘Roulez jeunesse!’
(interview Credit Suisse ‘One’ – French)
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‘Keeping the wheels turning’
(interview Credit Suisse ‘One’ – English)
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‘Damit alles rund läuft’
(interview Credit Suisse ‘One’ – German)
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‘Simplicidad, clave del futuro de los servicios financieros’
(article InformationWeek Mexico – Spanish)
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‘Focus on customer experience’
(interview AM Plus – Dutch)
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‘Klanten moeten de vernieuwing wel zien’
(interview Verzekerd! – in Dutch)
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‘Prospects for banks 2013-2015: strategy, marketing, product and channels’
(interview Банковский ритейл – Russian)
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Interview Roger Peverelli
(banken.nl – Dutch)
Link to website
‘Laat zien wat je waard bent’
(interview Balans – Dutch)
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‘Berater müssen sich in einer neuen Welt zurechtfinden‘
(interview Das Investment – German)
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‘Finanzielle Beschlagenheit fängt mit Moneyville an’
(article Traders Journal – German)
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‘Yes we can’
(article Traders Journal – German)
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‘Big data. Big hype?’
(blog BANKNXT – English)
Weblog
‘Big data. Grote hype?’
(article MarketingTribune – Dutch)
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‘Was erwarten die Menschen von ihrem Finanzdienstleister‘
(article Traders Journal – German)
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‘In vijf stappen de klant centraal‘
(article Banking Review – Dutch)
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‘Gelingt der Neuanfang?’
(article Traders Journal – German)
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‘Deep consumer insights: the key to successful financial services’
(blog BANKNXT – English)
Link to blog
‘Reinventare i servizi finanziari’
(article Bancaforte – Italian)
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‘Reinventando los servicios financieros’
(book review BBVA Open Miind – Spanish)
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‘Wie sich die Finanzbranche neu erfindet’
(book review Traders Journal – German)
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‘Hoe je ‘de klant centraal’ concreet maakt – en van een noodzaak een duurzaam onderscheid’
(How to make customer centricity tangible – and turn a necessity into a sustainable advantage)
(VODW white paper – Dutch)
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‘Mobile services to transform the financial services industry’
(article E-Finance & Payments Law & Policy – English)
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‘Clientes vs entidades financieras’
(book review Ideas que inspiran – Spanish)
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‘Ante todos, los clientes’
(Customers first)
(article El Mundo – Spanish)
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‘Banking customers at centre stage’
(blog BANKNXT – English)
Weblog
‘Reis mee met de klant’
(customer centricity leverage points)
(article MarketingTribune – Dutch)
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‘The horseless carriage’
(blog BANKNXT – English)
Weblog
‘Restore trust and become part of life’
(interview Mobile Payments Guide 2012 – English)
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‘Luxe bankieren’
(What private banks can learn from luxury brands)
(article MarketingTribune – Dutch)
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‘Financial services reset’
(article The Analytical Banking Journal – Russian)
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‘La relación banca/cliente. Nuevas tendencias en la gestión de patrimonios’
(New trends in asset management)
(article Borsadiner Professionales – Spanish)
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‘De klant centraal stellen. Hoe werkt dat in de praktijk?
(article Banking Review – Dutch)
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‘Netto Bankieren’
(article MarketingTribune – Dutch)
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‘Muchas entidades financieras sufren una crisis de identidad’
(article Expansion – Spanish)
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‘The crisis of morale’
(article Arguments and Facts – Russian)
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‘Betalen doet pijn’
(article Marketing Tribune - Dutch)
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‘In hogere versnelling naar klantbelang’
(article Financieele Dagblad - Dutch)
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‘Un cambio para sempre’
(article El Mundo – Spanish)
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‘Focus and simplicity are keys to success’
(article Tinkoff Live Journal – Russian)
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‘Banks disguised … like supermarkets’
(article Rosbank Journal – Russian)
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‘The true power of online banking’
(article BAI Banking Strategies – English)
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‘Repositioning the City’
(interview Communicate Magazine – English)
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‘Van keurmerk naar klant centraal’
(article De Compliance Officer – Dutch)
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‘La banca ética no se involucra en complejos y arriesgados productos de derivados, principal razón de la crisis’
(interview Diario Abierto – Spanish)
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‘Customer intelligence creëert meerwaarde’
(article The Asset – Dutch)
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‘Strategi-eksperter: Lyt til kunderne eller tab’ (Listen to customers or loose)
(interview FinansWatch – Danish)
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‘Hulp in de huishouding’
(article MarketingTribune – Dutch)
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Die wahre Kraft von Online’
(article Bank-Archiv – German)
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‘Eenvoud is het nieuwe toverwoord’
(interview FD Intelligence, De bank van morgen – Dutch)
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‘The true power of online’
(article EFMA Journal – English)
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‘Reinventar é simples’
(article Ideias – Portuguese, Brazil)
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‘Das Geschäftsjahr 2010 der ING-DiBa AG’
(presentation Bilanzpressekonferenz ING-DiBa – German)
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‘Jezelf opnieuw uitvinden’
(book review Qblog Delta Lloyd Groep – Dutch)
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‘Nieuwe opvattingen’
(article MarketingTribune – Dutch)
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‘Reinventing financial Services’
(book review Hitelintézeti Szemle, Magyar Bankszövetség – Hungarian)
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‘Het heft in handen’
(article MarketingTribune – Dutch)
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EenVandaag
(TV interview – Dutch)
TV stream
‘Listen, discuss, change’
(article ING World – English)
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‘De echte kracht van online’
(article banking Review – Dutch)
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‘De renaissance van de financiële sector’
(book review Bank & Effectenbedrijf – Dutch)
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‘De klant centraal, maar hoe dan?’
(article De Volkskrant – Dutch)
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‘Maak klant tot kernactiviteit’
(article Het Financieele Dagblad – Dutch)
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‘Peverelli presenteert consumentengedrag aan bestuurder’
(article Bank|Wereld – Dutch)
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‘Reinventing Financial Services: lezen of laten liggen?’
(book review Tijdschrift voor Marketing – Dutch)
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‘Tijd om de klant centraal te stellen’
(book review Manager en Literatuur – Dutch)
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‘Financiële geletterdheid begint in Moneyville’
(article Banking Review – Dutch)
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Avondspits – WNL
(radio interview – Dutch)
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On the move – BNR Nieuwsradio
(radio interview – Dutch)
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‘De vier groeikansen voor Nederlandse banken’
(interview Management Team – Dutch)
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‘Koets zonder paard’
(article MarketingTribune – Dutch)
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‘Fondsmanagers weten niets van klanten’
(interview Fondsnieuws – Dutch)
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‘Organisaties in beweging door een klantgericht keurmerk’
(article Gewoon doen! – Dutch)
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‘De waarde van de balans’
(article MarketingTribune – Dutch)
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‘Customer centricity in Banking’
(article Banking Review – Dutch)
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‘Een bank voor en door mensen’
(article MarketingTribune – Dutch)
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‘Reputatiemanagement van pensioenfondsen, een boeiend onderwerp’
(rondetafelconferentie 2009, ‘Pensioen Bestuur & Management’ – Dutch)
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‘Internetgeneratie vecht autoriteit klassieke vermogensbeheerders aan’
(Interview Het Financieele Dagblad – Dutch)
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‘Fresh Finance’
(article MarketingTribune – Dutch)
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‘La ética del sector financiero’
(article El Mundo – Spanish)
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‘Transparencia y sencillez para devolver la confianza’
(article El Mundo – Spanish)
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‘Less is more – Meer verdienen met minder merken’
(article Tijdschrift voor Marketing – Dutch)
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‘Cómo recuperar la confianza en el sector financiero’
(article El Mundo – Spanish)
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‘Less is more. The future of finance is simply easy’
(article – English)
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‘Eenvoud herstelt vertrouwen’
(article MarketingTribune – Dutch)
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‘Vertrouwen herstellen doe je zo’
(article Banking Review – Dutch)
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‘Crossing minds @ Nyenrode’
(article Banking Review – Dutch)
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‘Commissie Maas mist kans. Negen aanbevelingen om het vertrouwen ook op korte termijn te herstellen’
(article Time to Market – Dutch)
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‘Un sistema sin confianza’
(interview El Périodico – Spanish)
PFD document
‘The key to change’
(article Globe – English)
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‘Trust requires transparancy’
(interview ING Shareholder – English)
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Kassa! – Vara
(radio interview – Dutch)
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¿Dónde aprendió a estafar a sus clientes Jerome Kerviel?
(interview El Mundo – Spanish)
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‘The Future of Finance is Easy’
(article Banking Review – Dutch)
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‘Marketing gets a completely new meaning’
(article Efmag – English)
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‘Ethiek is de sleutel’
(article MarketingTribune – Dutch)
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‘Ethik: der Schlüssel zur Verändering bei Banken und Versicherungen’
(article Versicherungswirtschaft – German)
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‘La bola de cristal financiera’
(interview El Pais – Spanish)
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‘El futuro va de ética’
(article Dinero – Spanish)
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‘Banken moeten terug naar basis’
(interview De Telegraaf – Dutch)
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‘Bankier heeft te weinig ingespeeld op trends’
(interview de Volkskrant – Dutch)
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‘Impact of the Credit Crunch on consumer behaviour and competitive landscape,
on business development and marketing’
(VODW white paper – English)
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‘Impacto de la crisis crediticia’
(VODW white paper – Spanish)
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‘Auswirkungen der Kreditkrise auf Verbraucherverhalten und Wettbewerbsumfeld, die Zukunft der Finanzdienstleister und das Marketing’
(VODW white paper – German)
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‘The day after’
(article MarketingTribune – Dutch)
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‘The Future of Finance = Back to the Roots’
(article Time to Market – Dutch)
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‘Auswirkungen der Kreditkrise auf das Marketing der Finanzdienstleister’
(article – German)
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‘The Future of Finance. Megatrends beyond the crisis’
(book – English, Chinese and Dutch)
‘Goede raad. Tweede naam om op terug te vallen’
(column Het Financieele Dagblad – Dutch)
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‘Un sistema sense confiança’
(interview El Periódico – Catalan)
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‘Consument wil kennis, gemak en transparantie’
(interview Stem – Dutch)
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‘Momenten van de waarheid’
(article MarketingTribune – Dutch)
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‘De toekomst is nu’
(TV interview – Dutch)
TV Stream
‘Bankklanten zijn op drift. Kleinere spelers vullen de marktruimte die de grote merken laten vallen’
(interview Het Financieele Dagblad – Dutch)
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‘Leven in grijs Europa’
(article MarketingTribune – Dutch)
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‘Reconnecting brands to business’
(interview Time to Market – Spanish)
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‘Reconnecting brands to business’
(interview Time to Market – English)
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‘See results with cool brands’
(book column in ‘Cool Brands’ – English)
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‘Corporate Sustainability Profit from good behaviour’
(article Time te Market – English)
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